The following notice went out to all Primal Pet Food customers yesterday:
“Through a recent product quality review process, we have determined that 5 specific Primal Canine and Feline Freeze-Dried Poultry Formulas were produced outside of our grind size specification of 1/8″ which we have determined is the ideal size of ground bone to be fed to dogs and cats. The products in question were ground at 1/4″ or 1/8” deviation from our specification.
As these products do not meet our precise specifications, we are requesting that these specific products and lot codes be returned to the Primal retailer at which the product was originally purchased for full credit. In the case whereby you are unable to return the product directly to the retailer, please contact our customer service team using the information below to process a product reimbursement.
Primal Customer Service: 866-566-4652 EXT. 2 or by email at [email protected]
We sincerely apologize for any inconvenience this may cause you and your pet(s). FAQs specific to this issue can be found on our website.
Please contact our Customer Service Team with any additional questions, comments and/or concerns.”
The affected feline formulas are:
Feline Chicken-Salmon Freeze Dried Formula – 14 oz. 895135-000960 2D2100217
Feline Chicken-Salmon Freeze Dried Formula – 14 oz. 895135-000960 1D1100217
Feline Chicken-Salmon Freeze Dried Formula – 14 oz. 895135-000960 2D9100217
Feline Chicken-Salmon Freeze Dried Formula – 14 oz. 895135-000960 1D4100217
Feline Turkey Freeze Dried Formula – 14 oz. 895135-000076 2D10100317
Feline Turkey Freeze Dried Formula – 14 oz. 895135-000076 2D8100317
Feline Turkey Freeze Dried Formula – 14 oz. 895135-000076 1D7100217
Feline Turkey Freeze Dried Formula – 14 oz. 895135-000076 3D5100317
Feline Turkey Freeze Dried Formula – 14 oz. 895135-000076 1D5101617
Feline Turkey Freeze Dried Formula – 14 oz. 895135-000076 1D6100317
Feline Turkey Freeze Dried Formula – 14 oz. 895135-000076 1D10101717
Feline Chicken-Salmon Freeze Dried Formula – 5.5 oz. 850334-004355 1D3100217
Feline Turkey Freeze Dried Formula – 5.5 oz. 850334-004386 1D5100317
Feline Turkey Freeze Dried Formula – 5.5 oz. 850334-004386
Please note that this recall also affects canine formulas, contact Primal Pet Food for the affected lots.
